Kaseya Community

Intro letter for new clients

  • Does anyone have any examples of an introduction letter for new clients end users?

    I'm looking for a template or a starting point for a letter that the point of contact at my clients offices can distribute explaining what managed services is (very basic level) etc.

    Anyone?

    Legacy Forum Name: Intro letter for new clients,
    Legacy Posted By Username: swilson
  • Gday Mate,
    Did you ever get your hands on a intro letter?

    Cheers,
    Chiper

    Legacy Forum Name: MSP General Discussion,
    Legacy Posted By Username: Chiper
  • Our welcome letter contains the following


    Hours of operation
    Support procedures
    on hours
    after hours
    cost adjustments (ie after hours non critical support)
    support limitations (ie third party software)

    Legacy Forum Name: MSP General Discussion,
    Legacy Posted By Username: thirteentwenty