Kaseya Community

Service Desk Holidays

  • Hi,

    Why do the default holidays keep reapearing after I have already deleted them 4 or 5 times already. As an Australian, I have no interest in having US and Canadian holidays in my Service Desk

    Legacy Forum Name: Service Desk Holidays,
    Legacy Posted By Username: Mango4
  • This is actually happening for quite a few items in SD I have deleted that are not relevant to our situation, for example:

    Policies: Bronze_SLA, & Gold_SLA
    Coverage Schedules: 5x13, & 5x8
    Holidays: all US and Canadian holidays

    Whenever I delete any of these default items, they get recreated within a day

    Legacy Forum Name: MSP General Discussion,
    Legacy Posted By Username: Mango4
  • I'm not positive with Service Desk, but check under System -> Configure and make sure you don't have any of the "Reload sample..." boxes checked.

    Legacy Forum Name: MSP General Discussion,
    Legacy Posted By Username: CCDave