thirteentwentyIn the place I work at, I get to do most of the work... unless of course its easy... then someone else will pick it up... YAY@!!!
In reality, with us... who ever opens the ticket works it to the end, very rarely do we pass it on to another tech.
If there are no calls everyone goes and address the monitoring issues (we're assigned to companies).
OnSite Techs... we have none, we go out as needed (some clients have to pay for it some dont, depends on SLA)
Internal tech... depending on the project, me for the most part... for the "futures" its someone else...
Larger projects... I team up with our "Senior Engineer" to plan and deploy on those (server build outs/replacements)
Afterhours... I do the after hours on call stuff too... thankfully not to many of those once we get things straightend out...
Sleep... its for everyone else but me... my left eye twitches is that normal?
I think that no one is replying because there have been a couple discussions about it.
email@example.comI'd hate to see what the Indians are complaining about.
firstname.lastname@example.orgThanks thirteentwenty, very good information. There have been other discussions about it? I did some quick looking through the forum but did not find any, do you have any examples or could you point me in the right direction for those? Thanks again!