boudjOur Managed Services agreements have no comittment timeframe. They are meant to be a continuous ongoing document until the customer gives us 30 days notice.
PeterS...Its best to rely on the quality of the service you provide rather than some legal paperwork. If your customers are happy they will stay,if not they will go regardless of any contracts.
Also, we find that it is a nice selling point for us, since most other places in our area require a one year contract.
boudj3 -yr committment... Guess you've also locked in your pricing?