boudjSearch the forum and you'll find some really good discussions regarding this very topic!
My vote is for ConnectWise. I like the product, the excellent support they provide, and the roadmap (future development) that they have.
boudjYour call, but you are letting the upfront cost sway your decision. ...
I have been talking to one of your guys (Richard?) on another forum about CW. I called my rep (Eric Brown) and he will be contacting your rep (Julie ???). We are running a similar shop as you guys. Less than 5 employees total, like you.
sequoyaThanks very much for all the info you've given my guy, Nate. Hopefully, we start to get down to some real numbers from both ConnectWise and Tigerpaw.
I think the thing I'm still trying to get at, is how important the differences between Tigerpaw and ConnectWise are. I also think that Tigerpaw is a changing target. Another forum member, richie3333, is thrilled with Tigerpaw and says that there has been quite a bit of new work in the product -- web portal is now in-house not 3rd party, 2-way Kaseya API link.
I do get it that ConnectWise is "the one". If, in fact, the cost difference is reasonable (or negative) then ConnectWise is the way we'll go. However, if Tigerpaw is functionally 80% of ConnectWise and the cost difference remains $5k vs $15k? Well, I'd be foolish not to think long & hard about the value of that.
I am sure CW guys are going to attack me on this post but I would strongly suggest you do a detailed demo of TP and CW. Compare features in both systems and then make a decision. This is the biggest decision you will have to make. It is very hard to change PSA later once it is implemented.