Kaseya Community

Helpdesk Timer

  • Had a discussion about this today
    How do we all time customer calls, I do not recall a timer as such eg: stop watch, in Kaseya. Have not seen or read anything on this that I recall or remember

    I at this stage use the phone timer for phone support calls
    Other work is generally estimate the time

    Cheers
    Karl

    Legacy Forum Name: Helpdesk Timer,
    Legacy Posted By Username: Hubba
  • I have an app called XNote Stopwatch. I love it!

    Legacy Forum Name: MSP General Discussion,
    Legacy Posted By Username: RCS-Michael
  • I would have thought Kaseay would have had something like this already integrated into it?

    Cheers
    Karl

    Legacy Forum Name: MSP General Discussion,
    Legacy Posted By Username: Hubba
  • We just jot a note down when starting a task and then drop it in Connectwise when done.

    The accountants down the hall use egg timers with 3 clocks. Allows them to start/stop and switch to maintain 3 other tasks.

    Legacy Forum Name: MSP General Discussion,
    Legacy Posted By Username: rwitt