Just a question for you. I am currently setting up Kaseya and have about 450 desktops setup so far. I am not doing anything with them as of yet except audits. I just have a few questions in relation to what all you do in relation to the following
1. What sort of regular maintenace do people do on pc's (excluding defrag / disk cleanup and spyware removal.
2. In relation to patch managment are people manually looking at each patch and approving or denying or what is the rule of thumb on this.
3. I have setup service monitors sets for servers covering DHCP and DNS and other basic services. But I noticed that some servers say don't have DHCP running. Is it the case that I just have to setup Monitor sets for all the million different combinations such as - Domain Controller without DHCP, Domain Contoller with DHCP that sort of thing.
4. In relation to anti virus - we use generally symantec, I know I can run a script and it gets the definition dates - it then stores it in the machines files folder but what can I do with it then. Can I report every month on the AV status of 60 machines.
5. On reporting - Do people at the end of a month compile manual reports for their clients or do they just use the scheduled ones in Kaseya. I don't really see anything other than the executive summary that my clients would benefit from. There are lots of reports that I cannot see that they might benefit from such as the AV one above.
Anyway just some pointers I am after.
Thanks for all your help
Thanks very much for this information. I think we are trying to get things setup for use with clients but I find it difficult to get information such as above which is just really best practices and real life experiences. I am doing the empower at the moment and already have done quite a few but they just really tell you how to do things but not what types of things to do. Can I ask in relation to your patch management do you test all patches or do you let say security patches through. Would you have a dedicated person looking at patchs. We currently have over 1000 patches listed on our server and there is no way I can test every one. I know some are old ones but just feel the urge to approve all and hope for the best which is obviously so wrong. We normally would let critical patches just install on machines.
In relation to the DHCP And DNS bit do you not have mountains of monitor sets as there is so many individual items to look at.
Again though thanks for the feedback the more I get the more fine tuning I can do.