Kaseya Community

Knowledge Base Software?

  • Hi,

    Wondering what MSPs are doing to provide some self-help KB for clients to relieve help desk calls?

    Suggestions for products? Process to reinforce self-help? Dealing with problem users?

    We do a bit of static stuff which users can access through the Kaseya user interface and publish articles and White Papaers, but am wondering if folks have had success with a particular KB product or methodology.

    Many thanks,

    Tim


    Legacy Forum Name: Knowledge Base Software?,
    Legacy Posted By Username: TimJ
  • I am also searching for a good methodology or product for a knowledgebase for our engineers. Let me know if anybody finds anything. Thanks!

    Legacy Forum Name: Partner to Partner,
    Legacy Posted By Username: scott.wilmesmeier
  • Check out TWiki; it works pretty well for us.



    www.twiki.org



    It's free and comes as a packaged VM so you don't need to know how to configure Linux. It also saves everything as XML files so you don't get locked into a proprietary database structure ala Sharepoint.


    Legacy Forum Name: Partner to Partner,
    Legacy Posted By Username: bpenland
  • I use Adobe captivate to record screen video sessions with audio.

    I then put it on sharepoint and educate customers to check this first before ringing the help desk.


    Legacy Forum Name: Partner to Partner,
    Legacy Posted By Username: mrbiggles
  • Try perspective. It's free, searchable, works great.


    Legacy Forum Name: Partner to Partner,
    Legacy Posted By Username: delblanchard