Kaseya Community

Failed to open the package file. Install Failed.

  • "Failed to open the package file. Install Failed."

    Getting this error when attempting to deploy a package with Kaseya.

    This also fails when I copy the package and the Silent install record.iss file to the machine and run it from the RUN menu. "C:\faxpress.exe /s /f1 C:\temp\record.iss" is the syntax I'm using.

    However when I run ONLY the EXE file package, it does install it, but I need the settings contained in the .iss file to be applied to the machine as well.



    Any ideas?



    Britton Johnson

    Oakbrook Corp.

    bjohnson@oakbrookcorp.com



    Legacy Forum Name: Failed to open the package file. Install Failed.,
    Legacy Posted By Username: BrittonJ
  • No one has any suggestions? I'm having the same problem.

    Legacy Forum Name: Software Deployment,
    Legacy Posted By Username: amy.motta
  • As you have tried running it from the local command line on the machine, then this problem has very little to do with Kaseya.

    It would seem there is something wrong with the .iss file. How did you record this .iss file? Are you sure it works? What size it? Try opening it with wordpad and make sure it contains data.

    I haven't seen this faxpress.exe program before so it's a little hard for me to comment on it. Are you sure it's an installsheild installer? Does it support .iss files? What other command line options does the installer have?




    Legacy Forum Name: Software Deployment,
    Legacy Posted By Username: raybarber