If you are seeing machines that appear online, but after 10 minutes (or so) they go offline, for no apparent reason, yet a reboot brings them back to life, it may be due to power management.

When Windows is set to turn off the network card for power saving reasons, Kaseya Agents may not check in, even after the card has been brought out of power save mode. Other applications such as Internet Explorer will work, but the agent will stay 'grey'.

Through testing, this appears to be an issue with certain NIC drivers. Other applications may also not 'wake up' even though the network card is functioning again.

Disable the option for Windows to manage the power-save on network cards, and you will not have this problem.


Legacy Forum Name: Agents go offline after a few minutes,
Legacy Posted By Username: jnuttall