While I've never lost a deal due to Kaseya branding (we don't have too many customers who log into our KServer to even see the "Powered by Kaseya"), I understand the benefits to an MSP if the branding was eliminated.
However, I also have to wonder, hiding the branding is one thing. But what do you say when a customer asks what tools are you using, did you write it yourself, what technology are you using, etc.? Do you simply say "none of your business" or are you forthcoming and tell them what you use? Or do you use technobabble to try and keep your secret sauce hidden?
Or maybe it's a game of hide and seek. Keep it hidden until the customer wises up and asks the question and then you come clean?
Just playing devil's advocate. I wouldn't mind if the Kaseya branding was totally removed, but it's not as critical an issue for us as it is for some, apparently.
But I definitely see thebranding issue asa majorproblem, if I was catering to largercompanies like Gamer-X.
Again, playing devil's advocate, but I guess it's not that big of a deal to me because of how we operate.
PLEASE NOTE: The ONLY peice of branding in the product that you can't remove is the 'Powered by Kaseya logo', only visible inside the product. Thats it, everything else is removable, it's just a question of how...
I have to disagree here....I have attached my logo to the header in the customization of Kaseya, yet every time I login to the server, the Kaseya logo is present at the top, until after I login. Every attempt I've made to hide that gets reversed in the next update.I stil haven't figured out how to keep my logo present on the header bar at the top. As for the "powered by Kaseya" at the bottom, I would like to remove that as well, but its not as important to me as the logo on top.