Kaseya Community

Sample SLA with delivery detail examples

  • Kaseya Sample Service level agreement - 1.2.pdf
    More in line with Kaseya training, breaks down each service based on frequency, deliverable, action and exceptions where required.

    Just some ideas to get the MSP's creative juices flowing...

    This document can be copied and pasted into word to edit it.




    Legacy Forum Name: Sample SLA with delivery detail examples,
    Legacy Posted By Username: raybarber
  • Acopy in word would be great! I will try and post the writable Adobe version if I can get it copied right.:-?

    Legacy Forum Name: Sales and Marketing,
    Legacy Posted By Username: Andreas
  • Ditto the interest in a Word version!

    Legacy Forum Name: Sales and Marketing,
    Legacy Posted By Username: TimJ
  • The idea is you copy and paste it into word to lose the fomatting. The document will need to be heavily edited to reflect the serivces you offer anyway. It will also ensure that each MSP uses their own look and feel so we don't all end up looking the same! :-)

    Legacy Forum Name: Sales and Marketing,
    Legacy Posted By Username: raybarber