Yikes... and the Vista nightmare is starting.
Not a pretty thought is it?
Thought process for IT guys... Since you tested VISTA FULLY...right? you knew there were going to be problems....
My humble suggestion for the next several weeks to all IT companies............. If it has VISTA on it, have a plan for supporting it in place.... do not shoot from the hip.
For example... require all new VISTA computers to be physically visited by your techs to ensure proper installation and tweaking of OS components. It is a stop gap measure that will ultimately save your sanity and keep your customers happy, get you in front of them again, and bill more dollars. do not forget to charge for it.... Hell, just because Microsoft released it, does not mean you have to fix it for free.
Package it in a combo or something.... use it to your advantage!!!!!!!
An Equally good b-day gift, would have been a coupon emailed over to her promising to make a personal onsite visit to set-up, tweak and train the husband for 30 minutes... or something like that. If it was a really good customer, I would have hand delivered it to her already to go, BOW AND ALL.
TURN VISTA into a revenue stream not a nightmare knee jerk reaction.
Just trying to help.