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Kaseya 2008 Monitoring– Alarms - Hotfix
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Kaseya 2008 Monitoring– Alarms - Hotfix
Mar 28, 2008 12:07 PM
Kaseya 2008 Monitoring– Alarms
Hotfix March 27, 2008
There have been several questions regarding the changes within Kaseya 2008 Monitoring. Having listened to the concerns and feedback of our uses, we have identified some high value changes released in this hotfix. This hotfix will address the most frequent requests we have heard regarding the alarms and dashboards within Kaseya 2008.
We have brought back the ability to open/close alarms just like you did in v4.8.1. This capability is in addition to the dynamic stateful monitoring introduced in Kaseya 2008. In addition to the return of open/close, we added a new dashlet named Alarm Network Status. Alarm Network is the companion to the Network Status dashlet introduced in Kaseya 2008. Network Status highlights machine groups that are currently in a state of alarm (as reported by monitor sets and snmp sets). Alarm Network Status highlights machine groups that have “open” alarms generated by any event.
Your system will automatically get the hotfix and new dashlet in the next couple of days. To get it immediately, perform the following steps:
Navigate to the Configure function under the System tab
Click the Get Latest Hotfix button
After hotfixes have been pulled down (Checking disappears) then click Reapply Schema (required to load the new dashlet)
Monitor Sets and SNMP Sets
Monitor Sets and SNMP Sets define the criteria for determining the alarm condition and when the computer or device transitions in and out of the alarm condition. When the monitor set or SNMP set is assigned to the device or machine, Actions are selected that determine if an alarm is displayed on the dashboard, a ticket will be created, an e-mail sent and/or a script is run. The user can select a combination of actions or no action.
For computers or devices being monitored using Monitor or SNMP sets, the criteria for determining an alarm condition is defined within the Monitor or SNMP set. As a result, the computer or device is in a state of alarm or not in a state of alarm. Tracking the computer or device alarm state is a new feature within Kaseya 2008.
Network Status Dashlet
The Network Status dashlet is specific to alarms generated from computers or devices that have Monitor or SNMP Sets assigned. The graphic icon within the Dashlet will light as red when the computer or device is in a state of alarm and will turn green when the computer or device transitions out of the state of alarm. The transition happens automatically based upon the criteria within the Monitor or SNMP set.
When the user clicks or drills-down on the graphic icon, a window with the computers or devices in alarm will be displayed. When the user clicks or drills-down on one of the graphic icons representing the computer or device, the alarm list will be displayed.
The hotfix provides the user with a list of all alarms related to the selected computer or device that are in the alarm state. The user now has the option to Dismiss the alarms. If all displayed alarms are dismissed, the Dashlet light will turn green.
Alerts and System Checks
Alert and System checks are another form of monitoring within Kaseya 2008. The current nature of Alerts and System Checks is that they do not have a state. They are more of a notification that the criteria defined for the alarm condition has been met. There is no transition out of the condition, it just happens. For example, an event log error matching the defined criteria has occurred or a new patch has become available or a backup has failed.
Just as Monitor and SNMP Sets get assigned to a computer or device along with desired actions, Alerts and System checks also get assigned to computers and the same actions are selected or not.
The hotifx provides a new dashlet specific to Alert type alarms. The Alarm Network Status dashlet provides a graphical view of the groups with a drill-down to the machines and related alarms.
Create Alarm Action
A new feature to select the Create Alarm action has been added in Kaseya 2008. The Create Alarm action controls the visibility of an Alarm on dashlets such as the Group Alarm Status within the Classic Console Dashboard. The visibility of the alarm is tied to an entry in the Alarm Log. When the alarm condition occurs on the computer or device, an Alarm Log entry with a status of Open is created. The dashlet is tied to the Alarm Log and uses the alarm status to determine if the associated light on the dashlet is red or green.
The Alarm Summary provides a view of all Alarms within the Alarm Log. The hotfix provides the user with the ability to change the status of an Alarm, add a note to the alarm and delete an alarm. This is very similar to the capability within Kaseya version 4.8 with the added capability to add notes to the alarms.
Group Alarm Status Dashlet
The Group Alarm Status Dashlet has the same functionality as Kaseya version 4.8. It will show all alarms regardless of state or type. All Alert, Monitor and SNMP set oriented alarms will be displayed on this dashlet based upon the actions defined when assigning the alert or set to a computer or device.
When the user drills down on the selected alarm category and group, the associated alarm summary information is displayed. The hotfix provides the user with the ability to change the status of an Alarm, add a note to the alarm and delete an alarm. This is the same as the capability within Kaseya version 4.8 with the added capability to add notes to the alarms.
There are two logs associated with Alarms. The Alarm Log and the Monitor Action Log. The Alarm Log tracks the information for the alarm condition.
The Monitor Action Log is new in Kaseya 2008 and it tracks the action taken for each alarm. In the case where there is no action defined, a monitor action log entry with no action recorded. A Monitor Action Log entry is always created regardless of the Create Alarm action selection.
Therefore, the user can assign Alerts, Monitor Sets and SNMP Sets with the Create Alarm action unchecked and a Monitor Action Log entry will still be created. This new functionality allows the user to not get the notification on the Dashlet but still track that the alarm condition has been met.
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