Kaseya Community

4.6.1.0 Remote Control - failed to open the local file

  • Upgraded to 4.6.1 last night, and on one PC we can no longer run remote contol. Other Machines run remote control fine.

    On the PC with the issue, you get an error - Kaseya Remote Control Helper - "Failed to open the local file"

    It did install an update activex control the first time after the upgrade, and the install appeared to be successful - no errors or anything but that must be where the issue is.


    Legacy Forum Name: 4.6.1.0 Remote Control - failed to open the local file,
    Legacy Posted By Username: Networx
  • Had the same issue. Once I rebooted my machine I was able to connect via VNC.


    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: dholliman
  • Open IE, Tools, internet options, settings, view objects,

    delete kasrmthlp class file, you might have to reboot before you can do this.

    After this, perform remote action again, it will redownload the file and correct this issue.



    -Don


    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: PITG