Kaseya Community

Addition Logic Error?

  • I came across this Friday when sending reports out and I may be overlooking something but there appears to be a logic error in the addition of the tickets:



    All of my reports for all clients are like this. Closed+open>Total Created where it should be =.

    Any ideas?


    Legacy Forum Name: Addition Logic Error?,
    Legacy Posted By Username: rodbibeau
  • Hard to tell without knowing the full range of the report but say it was 3 days. If 5 tickets were generated each day for 4 days and all were closed on the last day, that report would show 15 tickets created in three days and 20 closed (5 were created prior to the reporting period but closed within it).

    Looks like you need to resolve ticket faster ;-)


    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: karode
  • When I was reading that post, it just dawned on me.

    If a ticket was created 31 days ago and closed 30 days ago, the summary is only for the last 30 days so it would should 0 tickets created and 1 ticket closed.

    Thanks for your reply.


    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: rodbibeau