Kaseya Community

Auto Reply with ticket submitting

  • Is there a way to change the auto reply the customer receives when submitting a ticket other than the default? I tried to mess with it but it does not work...

    Legacy Forum Name: Auto Reply with ticket submitting,
    Legacy Posted By Username: STI
  • did you ever recieve any closure on this issue?

    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: Kcbrownlee
  • no

    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: STI
  • Changing the format of the autoresponse email that is sent out can only be changed by users with Master Administrator access. Set up quite a few in the Notify Policy section and all work ok.

    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: CNelsonT2
  • I have tried to get it going. I was told from kaseya support:

    "Email Mapping is necessary for all groups. You will have to go into Email Mapping options and enter this information for each group.

    In addition to this, currently you are not set up to receive POP3 mail. For this you will have to go into Email Reader and enter your incoming mail information."

    I had email mapping setup already, and I use exchange so I am trying to figuure out how to set my exchange server up as a pop3 server now.

    I don't quite understand what this has to do with the auto reply text but this is what I was told.

    KB


    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: Kcbrownlee