dwmciverIs it just me, or has Kaseya tech support really gone downhill?
I've been using Kaseya for over 3 years - recently upgraded to K2 (or ver 6 - whatever). Since then, a couple of features are buggy and I've opened up tickets through the portal - which appears to be outsourced overseas.
Forget about calling in to speak to a live person - I always end up in their mailbox, which is FULL and can't accept more messages!
So I open tickets online though their portal (as encouraged to do) -- the responses I get and / or their troubleshooting technique leave much to be desired. More alarming to me is the extremely slow response time on issues that affect ALL my agents --- typically 12+ hours!
The response from tech support typically points me to KB article which isn't applicable to my issue - and only frustrates me further. Or better - they will remote control to one of my "named" affected systems without any warning or communication to me first -- you know, I may not want them popping in on the COO's laptop at one of my clients - at least not without a little communication to ME prior.
I digress, my question is, "Is it just me?" -- has their tech support gone off a cliff.
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