pbrophy...why not have a toll free number? It might be a good place to start.
you mean to tell me if one of your clients had an emergency with a server and needed your support immediately do you think they'd care if they had to incur additional cost?
Kaseya is critical to our business. If my server crashes, I call Dell. If I have a problem with Windows server, I call Microsoft. Either way the support technician will help me until the problem is solved.
But I respect Kaseya admitting their support is lacking but what I dont respect is how patient do they want me to be? They sure do a good job of collecting money when the bill is due.
pbrophyI've called kaseya support twice. Both times I gave up after waiting ~2hrs. Eventually while sitting on hold I resolved the problem myself. What a waste of money that was....why not have a toll free number? It might be a good place to start.
email@example.comThe maintenance fee we pay should cover Kaseya maintaining our server. It's simple and no argument should be made against it. Kaseya should be our MSP.