Hans den BoerDon't wanna kick in an open door here but just to be sure...
you did check: Agent had not checked in for X minutes & rearm time right?
thirteentwentyI totally didn't want to go down that road, but since Mr. Hans did, now I have to ask, are you getting any other alerts via email?
anbantHi Hans and 1320,
I understand as a newbie I have to be asked the basics
but the answer is yes,
I had checked the box : Agent has no checked in for 5 min and realarm after 5 hours.
I stated this at the beginning of my post
and no 1320 I have not received alerts, I checked exchange settings with the exchange admin, the antispam is not blocking anything neither.
So I know I am missing something but I have gone through my KB and nothing seems to help
something else I should look at?
anbantThank you 1320,
I have Kaseya 2008 5.1 , I check within System>Configure I run a test email to my email and nothing,
after I followed your suggestion to check the relay, but the problem might be other security features we are checking right now,
I will report back as soon as we found the solution for this.
anbant@1320, Cris, jwhitford,
going through this document :
the problem is in the connection between the exchange server and the kserver, they are in different networks so as 1320 mentioned he had a problem with the FW I have the same issue.
but I think one fast solution could be to set another network card to the exchange server that is in the same network that the kserver. It might not represent anny issue with clients that are cheking in to the Kaseya server, or I am missing something here?
anbantyou are right 1320, it would be better to double check with support I create a ticket.
But now there is a change, the exchange admin do not approve to install another network card in the excahnge server, so now I need to install the second network card in the Kaseya Server, my biggest concern is how the clients will check-in, I have to follow up this with support.