far182Make your techs account for 100% of their time (using something like Connectwise or Autotask). Track time by the minute and don't allow gaps. All time must be entered in realtime. Period. When you can get your team following this then your problem is solved.
boblzer0this is cool except you waste 2 hours a day putting in time.
arobarHow do you possibly do things then? You don't have your techs track their time? How do you bill with any accuracy?
And if you are absorbing the time it takes your techs to enter time, you shouldn't be. They may not be clicking around on the client's server, but filling in that ticket so that the client can see what was done and know that they were accurately billed is still "doing work" for the client. Here, the stop time button doesn't get clicked until the ticket details have been entered. Entering time is just part of the ticket.
boblzer0i would just enter time in blocks without worrying about messing around with timestamps. it takes much more time. 8 hours a time without accounting for every minute. or else i got entries for answer the phone and going to the bathroom. unnecessary. i'm not saying you don't enter all your "time" but doing everything up to the minute is a little much.