Well for the great question: Does the connectwise client actually work with the Kaseya system?

There are 2 ways i have read about. The first way is the best in my opinion:

1. Set up a web service on Kaseya that exposes the API. Connectwise is then configured to connect to that webservice, and the client uses the API to "synchronize" (actually copies and creates) a connectwise ticket with associated ID. When the ticket is edited/closed in connectwise, the API calls do the same to the kaseya ticket. All work is done in Connectwise, but reflected in Kaseya.

2. Have Kaseya alerts, alarms, scripts, etc, somehow fire an email to connectwise. Connectwise then parses the email via pre-defined rules and creates a ticket. This ticket is in no way associated with the kaseya ticket.

The problem is i have been told my other IT that option 1 does not work. I am not personally sure if it does or not, but I cannot try it until I have evidense it does. #2 will work, but just isn't as streamlined and requires more customization.

So in short, who has done these? And ahead of time, sorry if i am wrong about the details of how these work. Reading the Kaseya documentation and learning as i go.

Legacy Forum Name: Kaseya & Connectwise - WHO HAS DONE IT,
Legacy Posted By Username: boostmr2