I use ConnectWise. All I can say is this. There's much more then ticketing to a PSA solution. I would imagine it would be a few years before Kaseya could build a similar feature set to ConnectWise. Of course, they could go acquire someone to add the functionality. However, either way it's not going to come without an add-on price tag. They are missing invoicing, scheduling, contact management, expense tracking, block time/agreement tracking, sales tools. This is only the basics.Companies like ConnectWise and AutoTask are not going to sit still and wait for Kaseya to get going. You can buy what's available today or you can wait for the next best thing.As I remember this was called "vaporware". There's always going to be something better on the horizon. Just remember the horizon never ends.
If Kaseya was/is developing its own PSA offering, it would be a very bad decision to cut off existing PSA products from integration. That plus incentives other MSP software vendors are offering could have a definite impact on their user base.
I don't think Kaseya has or will cut off anyone. The problem here is that Connectwise did 99.99% of the coding to make the integration work (from my understanding). Now, if Connectwise decides it's not worth to keep up with keeping everything working - then we are doomed.
far182 wrote: I don't think Kaseya has or will cut off anyone. The problem here is that Connectwise did 99.99% of the coding to make the integration work (from my understanding). Now, if Connectwise decides it's not worth to keep up with keeping everything working - then we are doomed.
I think ConnectWise's approach to support of accounting packages could be a indicator. They continue to add support for additional accounting packages. I think it's the same with the MSP software offerings. No one offeringfor accounting or MSP software will satisify everyone. Hopefully they understand this and will continue to evolve.
BTW, your right from what I've heard about the ConnectWise MSP option. Supposedly Kaseya doesn't have a truly documented API available and ConnectWise pulls data directly out of the Kaseya SQL DB. It's ashame they had to go through all that extra work to do so. Kaseya get an API together and make it generally available to partners and developers!