My point it this:
Even if you remove all Kaseya's logos andreferences from the product, there's absolutely nothing to prevent the client(s) or competitor(s) from purchasing Kaseya or any other product that has a comparable feature set. It's not hard to find the availability of these types of products. Therefore, you should work on developingextensive knowledge and integration skills. By extending the Kaseya product you are not just another product pusher. You now are able to provide something unique to clients and different thenyour competitors. This way clients can understand, if they were to go it on their own, their ramp up timeto providethe samefunctionality will be significant. So now your truly adding value and you can enforce this to your clients, potential clients, and benefits over your competitors. Remember anyone can buy a product, it's how you use the product that makes you different.
I agree with you to a point. The point of difference is when we are assisting the current in-house IT staff, whichare usually the larger clients. Even though we are selling our expertise, not the tool, the tool could be used and managed by most Network Administrators and that could cut deeply into our monthly revenues. We would still get the projects, but if we are going to only be used for projects the why buy into Kaseya at all. I will give you a scenario:
You have a customer with 300 machines and they pay you to assist their current in-house staff and do all of the monitoring and patch management. Lets say the charge is 60 per machine totaling 18,000 permonth (ongoing). Now if they bought the product at say 12000 and then spent 2000 on a server total cost 14,000 (one time fee). I know Kaseya will help them to configure and set it up just as they would for any customer. Even if they did not; for a 6000 savings I would pay an in-house (salaried) tech to take the Kaseya course and learn the product. Or better still I would get the current IT consultant who is using Kaseya to train my in-house tech to use the software. And just pay him 1 time for Setup and configuration. When I had a project or spacific IT need i would then call in my consultant. If I am a Kaseya Sales person this is great, but I am an IT consultant looking to get reoccurring residual revenues.
I am writing this from the stand point of just the average business owner. It usualyboils down to dollars and sense.