Kaseya Community

Ticket ID or Number Change

  • We had an incident where a machine created too many tickets due to a wrong setting and we were wondering that after deleting the tickets we could reset the number to the next number before the fiasco started.

     

    Thanks in advance

     

    PS. I tried to change it and it told me that the Ticket ID was out of range.

  • Hi David,

    As far as I know, No. but...We had a very similar incident a few weeks ago and Professional Services was able to assist.

    You could however contact your Account Manager at Kaseya, perhaps professional services could help you by making changes to the DB itself. I would'nt recommend making the changes yourself as this could mess up your SD.

    In SD the tickets actually have more than one ID and thus they have a relationship in the DB