We discovered this bug 5 months ago, around April of 2017 yet it remains un-resolved. This is wasting a lot of time in our organization. Has anyone in the community discovered an alternative fix for this?
We are aware of this and have engineers currently working on this problem. We how to have a solution shortly.
Same issue encountered,
Request #203220 Service Desk Locked Tickets
As an alternative solution, we manually "Re-open" the ticket thru Action button. But this is so much time consuming since you can only unlock 1 ticket at a time.
Hi Ryan, If you want to unlock multiple tickets at a time:
go to Service Desk > Operations > Tickets
then select tickets you want to unlock
then Ticket (top menu under Service Desk select) > Unlock
Thanks Charles for the info.
Nothing new about this? Latest patch but it is still not fixed...