A few years ago users of the system posted that they would like to edit the ugly message templates that is forwarded to the users when logging incidents.
Is there any progress on this issue with regards to html/css3 look and feel templates?
We hope they change it soon with the interface. I agree with you that they need to change it with a better HTML editor or something else, so we can provide users with better templates.
At the moment we use plain text templates so that it show reasonable.
Thank you for response