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Maximum Attachment Size?

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Hello,

Are there any limits to the size of attachments allowed within Service Desk?

Thank you,

Tim

Verified Answer
  • Maximum size is 2GB. Good luck getting anything near that size attached to a ticket though!

All Replies
  • Hi  

    Maximum size would be 2GB.

    This limit could possibly be impacted by poor network performance which could cause time outs when trying to upload a file of this size.

  • Interesting. We're consistently seeing tickets not being created from emails that have a single attachment with sizes ranging from 30mb to 35mb. I'll have our Exchange admins see if there's a limit there that's causing the problem.

  • Do you know what file types are being attached to these tickets?

  • PDFs are the files in question. Looks like paperwork gets scanned at a crazy high resolution at some of our remote sites leading to massive sizes.



    Wording and elaborated a bit
    [edited by: Tim K. at 1:13 PM (GMT -7) on Aug 18, 2016]
  • Maximum size is 2GB. Good luck getting anything near that size attached to a ticket though!

  • one of our guys managed to attach a 1.6GB pst file to a ticket.  Pretty impressive!