Hi all. This is my first post on this community, so welcome to myself :)
I am creating this topic because I'm facing a problem with Service Desk's automated Escalation Procedures: they simply do not run. At all. Period. The ticket shows the time when it should be escalated correctly (e.g. Escalation: 15:59:56 09 Apr 2015 (41 minutes ago)), but the procedure associated with the stage is not run. Not even when I associate a simple one that only adds a new note to the ticket.
Any thoughts where I can look at? Which log file?
Note: the procedure associated with the stage entry is run without (major) problems.
Version Number: 220.127.116.11 Installed Patch Level: 18.104.22.168
Thanks in advance!