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Service Desk form location

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Hi All

I've been playing around with customizing my service desk forms through an XML editor. I've been placing the files in <KaseyaInstall>\XML\Form\ServDeskEntry\ but I don't see my new form on the Kaseya server when I edit my desk definition. I've tried rebooting my server, but they still down appear.

Is there something I'm missing?


All Replies
  • I was working on this last night. It seems they only way to get my custom form to show in Service Desk was to Reapply the Schema.

    Is that normal? Seems like pain everytime you adjust a form.

  • Working as intended.