I'm looking at utilizing the Knowledge Base capabilities of the Service Desk module, but the form (at least in my instance) doesn't appear to support the inclusion of images in articles. Does anyone know if the Service Desk module supports this? Surely, I'm not the first to ask (although, searching hasn't yielded any similar threads).
You should be able to add images to the Description as well as notes, by clicking the paper clip (upload file) and selecting an image (jpg/png).
If I am misunderstanding your question, please add more details of the steps to reproduce.
Looks like the browse button doesn't work in IE. Switched over to Firefox, works perfectly.
Thanks for the help.