OK, I would like to change part of a ticket via email. Now, I know how to do this when it is first created. By putting something into the subject field or the message body. Now I would like to update/change a ticket via email but I think that I would have to check for something to show up in the notes field. Anyone know how to check the notes field or note logs?
Bump, still looking for some help on this one.
You use the Ticket Change procedure .. and the [$Changes$] variable will includes the note been added.
So search for content within [$Changes$]
i.e. if [$Changes$] contains "ABCD" then .....