Kaseya Community

Ticket Source = OTHERS

  • Hi everyone,

    I created a monitoring set(When a certain program is down), I assigned it to a machine ticking the Create Alarm and Create Ticket option. When I closed the program, the ticket is created but when i test the source type of the it is OTHERS.

    Shouldn't be Alarm? Or monitor?

    thank you in advance.

  • As I'm not using the Kaseya Ticket System I'm not sure on this but you can edit the Group Alarm Column Name in the Monitor Set.