I am trying to install a prob for Domain watch to our backup AD server. Every time i try and install, no matter what AD machine i choose to test and set credentials to, it comes up with the following error:
"Verify Credentials timed out. Please close this dialog and check agent status and agent procedure status for potential conflicts and/or try again."
I have checked the logs, and it shows success and not a single error. I am using the latest Kaseya (as of 6/26/13), and this happens on IE8, 9 and 10 - as well as Chrome.
I get this same issue. The support technician I have worked with before says this is expected (and it normally resolves itself after a while), but it seems to happen quite a bit. It takes up more and more of my time with every new probe I install.
Do you have a ticket # for this? If you do not want to share on the thread, feel free to PM me.
The same issue here for just one server so far.
In my situation it seems to be a problem with open ports or file rights on the kaseya folders.
As soon as i have more info i will post it here.
In our case the problem was solved by changing MTU values on the fiber router.
There where also problems with KRC/RDP not connecting. VNC worked fine.
These problems are also solved.