looking to see if anyone has seen this one before:

a few users but not all cannot enter tickets when computer is in the group. I have computers added to subgroups in the company by office location, since this company has offices around the country.

when they enter a ticket from liveconnect they get a message that:

"The machine or machine group does not belong to the selected organization."

I have bypassed the issue temporarily by moving an agent from the correct location-specific kaseya sub-group (company.dc.root) to the top-level group (company.root), but we will need his computers in the correct group as part of our regular process.


anyone seen this before?