Kaseya Community

Add Custom Information

  • Hi! I have added Custom Fields for my Organisations that I have, and I was wondering if it would be possible to add that info in a New Ticket? So that when I choose a Org, that info is displayed in the Ticket, so my Supportpeople can see that info right away. Is this possible, and if so, how?

  • How did you add custom fields?

    I had opened a ticket about this and Kaseya's support told me it's not possible.

    Thanks!

  • In Version 6.3 .. go to

    SD Desk Definition

    Select the desk to modify

    Then with the Properties Tab selected there is a tab called Custom Fields

  • Hi, I understood you'd added new fields at organizations info, not at SD...

    Can you do it?

  • Fir Custom Field at Org .. goto System/OrgsGroupsDeps/Manage

    Select the Organization

    Then there is a Custom Fields Tab on the right hand side

  • Actually .. I'm wrong

    Go to :

    System / Customize / Site Customization

    There is a tab called Org Custom Field Title

    Here there are some predefined ones. You can edit these plus add some more.by clicking the area below the last of the predefined ones and then select the Edit button

    There is a limit of 20

  • Ow yes! I found it! Thank you!

  • Do you know how to use the values of these custom fields in a servicedesk ticket.

    For example:

    I have created an organization custom field named 'Tech Contact' which contains specific mail addresses for every organization.

    I would like to use this mail address as the submitter mail address for my backup tickets (created by eventlog entries).

    I hope you can help me.