We have another office that would like to start using Kaseya and their primary focus is responding to email requests from the public.  This is a workflow process for the most part, but the actual response is based on part with a boiler template and at times it can include details specific to the user.  Is there a mechanism that we can utilize (maybe the knowledge base and/or something else) that we can use to pull in common responses without having to keep this list in a word file or some other system?

Thanks in advance,

Braden Lake