I want to send a notification to another system when a servicedesk ticket has been created.
I noticed that there is an option to do this within service desk -> procedures definition -> goal
You can add a customization by adding an external script there (which is excellent since I want to execute a C# script from there)
My question is, can I find any samples on how to do this in the KB or forums? I also would like to know if there's an API to fetch standard fields of the calling object, etc.
Kind regards and many thanks,
Vincent van Ederen
Vincent, I'm not sure about the C# thing, but you mentioned the API, try this link help.kaseya.com/.../APIguide51.pdf
it should give you pretty good start for looking at their API to custom build a script/app/etc... to act as a go between.
i hope you find this helpful.