Anyone having an issue with the email reader within service desk. The email is going to the mailbox but Service Desk will not always process it. I cant find an error anywhere but I know I sent it to the mailbox and I know it was retrieved by Kaseya.
I had an issue when we migrated from Exchange 2007 to Exchange 2010 with the headers and had to create a custom "Transport Rule" to remove part of the header.
Had to remove the "X-TicketID" header from the messages generated from the Kaseya Service Desk