Hello, I am using K2, 6.1, ServiceDesk 1.3 and I would like to assign a ticket to a fellow service desk worker and or change the owner and I want that person who I just assigned, to get an email, that they now "own" the ticket, or they have been assigned the ticket.
I also want to know PERSONALLY when the ticket has been updated, as I am the assigned user / owner. I don't need to know of ALL activity, just the tickets that I "own." So a user says "please update me on the status of this ticket" in the notes and I want to be notificied via email of this update, is that along the same type of notification as the owner of the ticket changes?
you need to start making procedures for that under "ticket change" under "Procedure Defenitions"
you can send message from that procedure and also test for IE: "if assignee has changed" sent email to "assignee email adress"