I am currently using the existing Ticketing tab in Kaseya and I just downloaded the Service Desk module.
I am concerned that if I install the Service Desk it will mess up the Ticketing system I have set up with all my clients. Can someone tell me if installing Service Desk will be safe or do I need to make arrangements with my clients for a changeover?
Yes. When we started using it it converted all of our open AND CLOSED tickets into new Open tickets.
If Service Desk is not activated it should not have any effect on your existing tickets. Installing it does not automatically activate the module.
Having the same issue was wondering if you ever resolved your setup