Can someone tell me if its possible for a user to create a ticket for another user in the Incident service desk. Before we upgraded to v1.3, there used to be a drop down to pick a user, but it's no longer there, the field is editable. I tried to manually type the persons name in the field and then manually type the email address but they do not get any notifications. I don't think the ticket is recognizing the changes. I opened a ticket with Kaseya but always get no response from them after initial contact.
Was this resolved?
Hi we use this everyday, is this still an issue for you?