Kaseya Community

iPhone App Issue

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Does anyone else have a problem with the iPhone app, when trying to use Map View?

Whenever I hit Map View - I get an error that states - "Organization Missing Address -- The organization for this ticket has no address"

The address for all of my organizations has been entered into the system via the System - Orgs - Manage and then each Org has an address in the General Tab ... so why is this error message happening and what can I do to correct the issue?

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  • I have the same problem. It worked once a while ago. No more.

  • Here is an alternative,

    www.greaterintell.com/giMobile.html

    It does maps, Services Desk, Agent procedures, Alarms, Remote Control and more...