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[ASK]Cannot Create ticket

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Posted by Avanty

on Jun 5, 2013 6:03 AM

I already Active and Install basic tempalte in service desk but when client want to create a ticket the output is like that

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Posted by Shawn

on Jun 5, 2013 2:07 PM

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Verified by Avanty

Check under -System > Scopes - there is a tab for Service Desks, make sure there is a desk assigned to the scope. Also you should have and “Anonymous” scope. Assign all active desks to this scope as well.

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Posted by Shawn

on Jun 5, 2013 2:07 PM

Verified Answer

Verified by Avanty

Check under -System > Scopes - there is a tab for Service Desks, make sure there is a desk assigned to the scope. Also you should have and “Anonymous” scope. Assign all active desks to this scope as well.