Please help!!! Is there a way I can a Organizational Custom Field within my Service Desk procedures to assign a Custom Ticket Property?? I want to Auto Assign Tickets to a Pool based on a Organization Custom Field called Product?
Im 99% sure that this is not possible at this point.
I dont think so either. The way I did was this was using SLA's and policies within service desks. Organisations have "associated policies" that map accordingly.
You can then do a IF statement on most procedures if Policy is equal to " ".
I woud create a view in the database to help you link the different tables together with the fields you are interested in. The tables for orgs are kasadmin.org*. Then create a procedure in SD to create a variable based on a sql command that looks at the custom field in question from the view created. That will take care of it.