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Procedure to Fill in $SubmitterEmailAddress$ in System Generated Ticket

We are trying to have tickets in KSD that are auto...

accounts getting locked ticket or alarm

I want tickets or alarms to be created when my accounts...

Tickets remain locked when you cancel editing a ticket

We discovered this bug 5 months ago, around April of...

SD: Schedule Agent Procedure and then return values

Hey everyone, I'm looking at a Kaseya Service...

ExecuteSqlQuery to variable in Ticket Mapping Procedure

Is this possible? The IF step is available and I...

Service Desk

	Topic	Date	Replies
Patrick van Strien	maximum length of Servicedesk notes	Latest post by Patrick van Strien Jun 25, 2019 10:56 AM
Kevin Slonka	Refresh Service Desk Ticket Cache	Latest post by Kevin Slonka May 16, 2018 4:11 PM	1
mikeelindsay	Paste images into service desk ticketing agent	Latest post by Tom Fehlberg Apr 12, 2018 8:00 PM	3
Patrick van Strien	Change ticket assignee to a customer VSA user	Latest post by gkoers Apr 11, 2018 8:40 AM	1
gracylayla	What can a developer do during the logical and physical design of...	Latest post by gracylayla Mar 20, 2018 11:30 AM
Grant Cole	Help with SQL Non-Query needed.	Latest post by JB1975 Mar 20, 2018 11:18 AM	26
JB1975	ExecuteSqlQuery to variable in Ticket Mapping Procedure	Latest post by gbarnas Jul 26, 2017 9:53 PM	5
ApexArthur	How do I use #vSystemInfoManual.fieldValue# in a Service Desk procedure...	Latest post by ApexArthur Apr 18, 2017 6:48 PM
abeatty	Report on who created a ticket	Latest post by abeatty Jun 22, 2016 8:34 PM	2
Marcel	add not as hidden	Latest post by Marcel May 17, 2016 12:59 PM
AquaIT	Discovery probe times out when installing	Latest post by Patrick van Strien Mar 18, 2016 6:51 AM	4
gbarnas	Clearing or un-setting a variable	Latest post by gbarnas Feb 27, 2016 2:05 PM
Roman Doerr	Service Desk Variable usage in checkVariable()	Latest post by ghanssen Feb 26, 2016 6:43 PM	5
Buster Davis	KService Desk user offline chat	Latest post by Buster Davis Feb 8, 2016 2:25 PM
jeffhoge	How do you write the result of a calculation to a field?	Latest post by gbarnas Feb 5, 2016 2:22 PM	2

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