Hi, can you add some options to the copy settings funciton in the system?

We have templates setup so that our scripts go from testing, to the template, then to the relevant SLA group.

The problem with this is that it resets things such as the agents particular credentials.

We have a wide range of customers who have various usernames and passwords. When you copy settings from templates to update all agents in a particular SLA, these are reset to the default.

It would be great if, as a part of the copy settings feature, you had the ability to chose which options you would like to copy. That would allow you to keep all agents standardised, while at the same time, catering for non-critical variations - e.g. different passwords.




Legacy Forum Name: Copy Settings Enhancement Request,
Legacy Posted By Username: swansby10goals