Kaseya Community

Record and archive remote control sessions

  • I'd like to throw this out there as a feature request to see what others think about this.

    I'd like to be able to record and archive all of my technicians remote desktop sessions to our customers machines. This would give me content for monitoring and training new techs and I'd like to keep it for legal purposes too.

    Anyone else think this would be useful?


    Legacy Forum Name: Record and archive remote control sessions,
    Legacy Posted By Username: adns
  • There is a remote access log in Kaseya..

    hc


    Legacy Forum Name: Server,
    Legacy Posted By Username: howardc
  • I think you are meaning to record the screen correct? Not just who accessed and when?

    God Bless,

    Marty


    Legacy Forum Name: Server,
    Legacy Posted By Username: MissingLink
  • HowardC

    I'm not talking about logging alone. I'd like to record (as in video) the entire session to an AVI or MPG or whatever is optimal.


    Legacy Forum Name: Server,
    Legacy Posted By Username: adns
  • Check out Camtasia Studio - http://www.techsmith.com/camtasia.asp


    Legacy Forum Name: Server,
    Legacy Posted By Username: misolutions
  • I know there are many programs out there that can record desktops, I was really hoping for something that could be automated as part of a remote session. I'd imagine that this capability could beadded on to VNC or RAdmin as they are facilitating thevideo of a remote desktop getting to yourlocal computeranyway, socapturing the stream simultaneously and encoding it to video didn't seem like too much ofa stretch.

    A Google search revealsthat a fewremote desktop programs that do this already:

    http://www.bomgar.com/remotedesktopaccess/
    http://www.citrixonline.com/pc/pressCoverage.tmpl?SessionInfo=0:0&FileID=CI&SourceTemplate=mm/expertcity/newsroom.tmpl

    If this could all be packaged and bundled as part of the Kaseya logging then I could have my cake and eat it too. So what do you say Kaseya development team! Smile


    Legacy Forum Name: Server,
    Legacy Posted By Username: adns