Kaseya Community

Tickets randomly disappear

  • Is anyone experiencing missing tickets? We've had some response-time issues since a patch was installed by Kaseya many weeks ago, but now we've noticed tickets disappearing and the number of incidents has escalated in the last 7-10 days. We noticed one missing ticket about 4-5 weeks ago. Then a second about two weeks after that. As of last week there are 7+ additional missing tickets. Kaseya is researching but I was wondering if anyone is having this problem.




    Legacy Forum Name: Tickets randomly disappear,
    Legacy Posted By Username: slatchford
  • I'm not having that problem, but the first thing I would check is Admin History for any "Deleted Ticket" events.

    Legacy Forum Name: Server,
    Legacy Posted By Username: rwitt
  • I guess I will clarify that I consider a ticket "missing" or having "disappeared" if it's not in deleted items, not archived, not merged or in any other way can be traced in the system. We've already checked all of that to the best of our ability. I do realize you can lose some tickets sometimes but these are truly gone.

    Legacy Forum Name: Server,
    Legacy Posted By Username: slatchford