Kaseya Community

Upgrade question

  • Hi, we have been told that when the upgrade happens we loose all customisation eg. the icon for the agent, the logon page for users etc.



    Is there any way to keep this customisation or do we need to re-do it after the upgrade. We would like to keep all of the config that we have allready made.



    thanks



    Ed


    Legacy Forum Name: Upgrade question,
    Legacy Posted By Username: Ed Gillies
  • As long as you have set the logos and header files up through the customization function in Kaseya it will be fine. It is only if you have been editing pages that you will strike a problem, as Kaseya does not support you editing HTML pages directly.

    Your customisations are held in the DB, and will still be there after the upgrade. Sometimes the 'Product Title' can change back to 'Evaluation' edition depending on your license type, if this happens, just go to System->Customise->Graphical User Interface->Product Title and change it back.




    Legacy Forum Name: Server,
    Legacy Posted By Username: raybarber
  • Thanks Ray, thats great news Big Smile

    Legacy Forum Name: Server,
    Legacy Posted By Username: Ed Gillies
  • I lost my function list after the upgrade, although all my changes were made correctly in the DB.


    Legacy Forum Name: Server,
    Legacy Posted By Username: nzeigler